At American Tees, we have spent the last two + decades perfecting our ordering guidelines and polices. We have chosen these policies because we know these are the best ways to protect both the client and American Tees. Should you ever have any questions regarding our policies, please feel free to reach out to orders@americantees.shop. We would love to hear from you. Should you ever run into a problem, we would love to know about it!
If you feel you have received an order that was incorrect, please check out our Returns and Exchanges Policies Page below and then reach out to us at 918-288-6682 or orders@americantees.shop.
ARTWORK WILL NOT BE STARTED UNLESS WE HAVE AN APPROVED PURCHASE ORDER, HALF DOWN,
OR A $50 NON-REFUNDABLE PAYMENT TOWARDS YOUR FUTURE ORDER WHEN PLACED.
TO BEGIN PRODUCTION, 50% DOWN OR AN APPROVED PURCHASE ORDER IS REQUIRED.
ENTIRE ORDER MUST BE PAID (OR PURCHASE ORDER) BEFORE ANY PORTION OF THE ORDER IS RELEASED
ALL NEW ARTWORK REQUIRES A PROOF THAT MUST BE APPROVED VIA OUR ONLINE
PROOFING SYSTEM.
ANY ITEMS LEFT FOR PICK UP AFTER 30 DAYS WILL BE DONATED OR SOLD IN STORES
FOR BALANCE OWED.
PAST DUE BALANCES WILL BEGIN COLLECTING A MINIMUM OF A 1% FINANCE CHARGE
AFTER 30 DAYS PAST DUE AND/OR TURNED OVER TO A COLLECTION AGENCY.
WE ARE NOT RESPONSIBLE FOR THE CONDITION OF GARMENTS ONCE THEY HAVE BEEN WASHED,
WORN, OR IN THE CUSTOMER’S POSSESSION FOR A WEEK OR MORE.
EMBELLISHED ITEMS CAN NOT BE RETURNED OR EXCHANGED FOR ANY REASON.
WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.
Our typical turnaround time is 10-14 days after a quote/order has been approved, payment requirements met and artwork approved. Certain Duty Gear items have a turnaround time of 4-6 weeks.
Artwork must be approved by digital mockup through our portal, or email. The customer is responsible for the accuracy of the design. This means checking for spelling errors, colors, sizes ordered, etc. If an art proof is approved by the customer with errors, the customer is responsible for payment of reprint or corrections. The customer is responsible for approvals of Copyright, Trademarks and Licensing of designs.
Cancellation of an order after garments/products have been ordered from our suppliers will result in a 20% restocking fee plus any additional fees needed to cover services already rendered.
American Tees is not responsible for manufacturing defects. This includes but is not limited to; garment color inconsistencies, holes, loose stitching, ripped seams, mislabeled garments, sizing errors, etc. We do our best to inspect every item we receive from our vendors before we print them but we are not the manufacturers and therefore we can not guarantee their construction.
If you you have received a blank item and wish to return or exchange it, please also check out our Returns and Exchanges Policies Page below as well.
We do not provide printing on supplied garments, but we do provide some embroidery services for supplied garments. Click the button below to view our Supplied Garments Policies.
